DigitPay is committed to protecting the privacy and security of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.
1. Information We Collect
- Personal Information: When you register for a DigitPay account, we collect personal information such as your name, email address, phone number, and government-issued identification to verify your identity and comply with legal requirements.
- Transaction Information: We collect data related to your transactions, including amounts, transaction history, and cryptocurrency types, to facilitate crypto-to-Naira conversions and for record-keeping.
- Device Information: We may collect data on the device you use to access DigitPay, such as IP address, browser type, operating system, and mobile identifiers, to enhance security and improve service functionality.
2. How We Use Your Information
- To Provide and Improve Services: We use your information to operate and improve the DigitPay platform, process transactions, and provide customer support.
- To Ensure Security and Compliance: Your information helps us authenticate user identities, detect fraudulent activities, and comply with legal and regulatory obligations within Nigeria.
- To Communicate with You: We may send updates, security alerts, and service-related communications to keep you informed about your account and transactions.
3. Information Sharing and Disclosure
- With Service Providers: We may share your information with trusted third-party service providers to support services such as identity verification, transaction processing, and customer support.
- With Legal and Regulatory Authorities: We may disclose information if required by law, regulatory authorities, or legal proceedings, or to enforce our Terms and Conditions.
- In Corporate Transactions: In the event of a merger, acquisition, or other business restructuring, your information may be transferred as part of the transaction.
4. Security of Your Information
- Data Encryption: We use industry-standard encryption methods to protect your data during transmission and storage.
- Access Control: Only authorized personnel have access to user information, and we implement multi-factor authentication to safeguard your account.
- Continuous Monitoring: We regularly monitor our systems for potential vulnerabilities and breaches to ensure the ongoing security of your information.
5. Data Retention
- We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our policies. Once data is no longer required, we securely delete or anonymize it.
6. Your Privacy Rights
- Access and Correction: You have the right to access and update your personal information. If you need assistance, please contact DigitPay support - 09037164584.
- Privacy Choices: You may opt out of certain communications from us. However, please note that essential account and transaction notifications are mandatory.
7. Children’s Privacy
- DigitPay is intended for users aged 18 and above. We do not knowingly collect information from children under the age of 18. If we become aware of such data, we will take steps to delete it.
8. Updates to This Privacy Policy
- We may update this Privacy Policy to reflect changes in our practices, legal requirements, or other factors. We will notify you of any significant updates, and continued use of our services constitutes acceptance of the revised policy.
9. Contact Us
- If you have questions about this Privacy Policy or our data practices, please contact our support team at 09037164584.